Customer Service Coordinator - Summer Intern

The Customer Service Coordinator - Summer Intern will support the merchandisers and customers with their queries.

JOB SCOPE AND MAIN RESPONSIBILITIES:

• Enter new requests in the ERP System (new order/sample order/credit note etc.)
• Partner with the Field Service and Retail Operations Teams to effectively answer their requests and help in the set-up of product resets, and markdowns for key customers.
• Collaborate with the Field Service Team on project execution and the resolution of any product and/or fixture requests.
• Customer relationship management – develop and maintain strong relationships with key customers.
• Follow specific order process and customer journey practices for key customers.
• Solve operational and store level problems to maintain the operational standards established with the client.
• Utilize customer service skills in order to respond to account inquires and the resolution of operational problems.
• Work with assigned Supervisor on managed accounts to ensure accurate implementation of customer projects.
• Partner with the Company’s Retail Service Team on project execution.
• Raise and communicate critical issues and dysfunctional processes that may be a risk for the company and provide recommendations on how to solve it.
• Work collaboratively with internal customers to obtain pricing and shipping information while coordinating product availability with the procurement team.
• Achieve project and financial goals by managing the overall order process.
• Submit retailer account data within internal platforms and frequently update.
• The roles and responsibilities may evolve as business needs arise.

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