Customer Support Agent – Student job
About Maurten
Maurten fuels the fastest to gold medals and world records. Using patented Maurten Hydrogel Technology, athletes can more easily tolerate sports fuel while training and racing. The innovation allows carbohydrates to be encapsulated in hydrogel and transported smoothly to the intestines where they are broken down and used as fuel.Combining research–driven development alongside feedback from runners, cyclists, and triathletes, Maurten’s fueling ecosystem enables all humans to become greater athletes.
Maurten is moving fast. We’re looking for people who share our passion for sport — and who want to shape the way athletes around the world fuel.
About the position
As Customer support agent at Maurten, you will mainly be responsible for handling our customer questions and concerns through Zendesk, ensuring our customers feel heard and valued.
The ideal candidate has previous experience in a customer service position or similar role. You have a passion for delivering value to customers while representing the company brand and values. Your customer-oriented mindset and solutions-oriented approach will help ensure a positive experience for all.You have excellent communication skills and are an effective team player, collaborating well with people from various cultures.
Job responsibilities:
- Responsible for handling customer questions or concerns through Zendesk and direct questions to the right team members in the company
- Helping out in development project
This is who you are:
- You have experience from a customer service department or similar.
- Your passion is to help the customer in a way that creates value for the customer, the Maurten brand and the company combined
- You have a customer-oriented mindset with a solutions-oriented approach
- You are an excellent communicator and team player: you work effectively with all members of the organization and different cultures.
- You are fluent in English; at least one other European language would be beneficial.
This position is intended for students and is offered as an hourly-paid role. The expected workload is approximately 10–15 hours per week, allowing flexibility alongside your studies. During holidays and vacation periods, there may be opportunities to work additional hours to support the team.
Is this you?
If you’re interested in joining Maurten, submit your application — in English. We apply a continuous selection process, and the job post will be open until the position is filled. Both professional background and individual qualities will be taken into consideration during the interview process.Be part of shaping the future of fueling.