Customer Success Manager

ABOUT US

Our 3DAI™ system transforms ordinary vehicles into sophisticated mobile sensors, providing road authorities across Europe (Sweden, UK, Italy, and beyond) with real-time, actionable insights. We are shifting city management from reactive repairs to proactive, data-driven maintenance—saving costs, reducing CO2 emissions, and improving public safety.

• Strategic Partnership: You aren't just troubleshooting; you are ensuring our clients, from local road owners to national road authorities and major contractors, extract maximum value from our AI.
• International Impact: With active deployments across Europe, you will be the key person ensuring our technology scales successfully within diverse international markets.
• Technical Excellence: Work alongside a team of 40 world-class scientists, engineers and business builders in our bright headquarters in Stockholm.
• Established yet Agile: Founded in 2015, we have the stability of an established firm with the soul and speed of a startup.

As a Customer Success Manager, you sit at the intersection of technology, innovation, and client engagement. You are the primary advocate for our customers, ensuring that Univrses' technology becomes an indispensable part of their operations.

Your role:

• Lead engagements with contractors and clients, guiding them through onboarding and ensuring long-term success with the 3DAI™ platform.
• Oversee the rollout of hardware and software, ensuring seamless implementation and high-quality data collection.
• Serve as a technical and strategic advisor to our clients, helping them interpret AI-driven insights to improve their own business outcomes.
• Act as the voice of the customer internally, working with our engineering and product teams to influence the roadmap based on real-world feedback.
• Identify opportunities for upselling and expanding our reach within existing accounts to fuel Univrses’ ambitious growth plans.

• The "Solution Architect": You thrive on solving complex problems. You don't just answer questions; you build scalable processes that improve the overall customer experience.
• Relationship Driven: You enjoy building deep, trust-based relationships with both technical and commercial stakeholders.
• Entrepreneurial Grit: You take full ownership of challenges and thrive in a fast-paced environment where your input directly shapes the company's trajectory.
• Bilingual: Professional fluency in Swedish and English is required.

WHAT YOU BRING

Required:

• Experience: Proven track record in Customer Success, Account Management, or Technical Support within a SaaS or Deep Tech environment.
• Execution Power: Ability to streamline complex processes and manage multiple stakeholders simultaneously.
• Communication Mastery: Exceptional ability to explain technical concepts to non-technical audiences and vice versa.
• Willingness to Travel: You are excited to be in the field, attending international conferences, visiting new markets, and meeting clients and stakeholders across Europe and beyond.

Preferred:

• Background in road management, urban planning, or technical contractor services.
• Previous experience in a high-growth startup or scale-up.

• Responsibility: Become a true stakeholder in a small team where your work actually matters.
• Professional Evolution: We don't just stay local; you’ll head to major global conferences every year to stay at the cutting edge of AI and tech applied to our domain. You will be working on exciting projects involving game-changing technology with an opportunity to improve the world through autonomy and intelligence
• The "Work-Life" Blend: Enjoy flexible work hours and a culture that values output over "desk time". Working overtime is a rare occurrence — something you don’t find in many tech startups.
• Upsides: A secure Pension Plan and Wellness activities for up to 5 000 SEK per year paid by the company.
• The Univrses Culture:
• Monday Momentum: Kick off the week with team breakfast.
• Thursday Knowledge: Weekly Lunch & Learns where internal or external speakers present interesting topics, while the company pays for and caters the lunch to keep your technical and commercial skills sharp.
• Friday Wind-down: Celebrate the week’s wins with our Friday After Work sessions (free beer from our well-curated beer fridge!)
• The Workspace: A bright, collaborative office in Stockholm equipped with the essentials (yes, including the mandatory startup ping-pong table).

If you are a driven, creative strategist ready to shape the future of autonomous systems, we want to hear from you.

To apply, please include the following:

1. Your CV
2. A link to your LinkedIn profile
3. A brief introduction (tell us about a time you turned a challenging customer situation into a success).

Note: All application materials must be in English.