Technical Support Specialist – Tracking & E-commerce (Remote, EU)

At ProfitMetrics, we’re on a mission to help e-commerce businesses grow profitably. Our solution gives marketers real-time profit insights, not just revenue data, so they can make better ad decisions.

We work with ambitious brands and agencies across Europe and the U.S., and we’re scaling fast. We’re now looking for a Technical Support Specialist with strong experience in web tracking and e-commerce.

If you're the kind of person who enjoys digging into data layers, debugging GTM setups, and helping users feel empowered, not overwhelmed, then read on.

• Support customers with the implementation and troubleshooting of advanced e-commerce tracking setups, especially for Google Ads, Meta Ads, GA4, and server-side tracking
• Debug client-side and server-side tracking issues using GTM Preview, browser developer tools, and structured testing approaches
• Guide clients through integrations with platforms like Shopify, WooCommerce, and Magento, ensuring tracking, attribution, and conversion flows work correctly
• Advise on and troubleshoot Google Consent Mode, CMP integrations, and tag-firing behaviour, balancing compliance with data quality
• Work closely with our Success and Product teams to ensure clients are set up for long-term success
• Communicate clearly and empathetically in writing, video calls, and Loom recordings
• Identify trends in support needs and contribute to documentation, product feedback, and internal improvements

• Hands-on experience with Google Tag Manager (GTM), including tags, triggers, variables, and e-commerce data layers
• Strong familiarity with Google Ads, Meta Ads, and GA4, particularly conversion tracking and attribution
• Experience debugging tracking issues using GTM Preview mode, Google Tag Assistant, browser developer tools, and basic JavaScript or HTML
• Solid understanding of e-commerce tracking structures, including transaction events and browser/server-side interactions
• Experience working with Shopify, WooCommerce, Magento, or similar e-commerce platforms
• Excellent communication skills, able to explain technical concepts to both technical and non-technical users
• A calm, proactive, and structured mindset when solving complex problems
• Experience in technical support, implementation, or integration within e-commerce or marketing tech

• Experience with Google Consent Mode, CMPs, and tag-firing behaviour
• Understanding of POAS (Profit on Ad Spend) and its role in marketing analytics
• Experience working with or supporting marketing agencies
• Familiarity with additional analytics and tracking tools used in digital marketing

• Precision. You spot when numbers don’t add up and can trace issues back to the source
• Structure. You test methodically, troubleshoot systematically, and follow through
• Curiosity. You’re not afraid of APIs, new platforms, or exploring unknown territory
• Empathy. You approach problems from the customer’s perspective and build trust through clarity
• Teamwork. You share knowledge openly and enjoy learning from others to help customers succeed

• Real impact – your work ensures clients have accurate profit data that drives their decisions
• Constant learning – work on the frontlines of advertising and e-commerce tracking
• Flexibility remote-first setup, with optional in-person co-working and regular team events
• Inclusive culture, flat hierarchy, open communication, and shared success

Send us your CV and a few lines about why this role caught your attention.

We care more about how you think and solve problems than where you studied. We look forward to hearing from you.

For more information or questions please contact us.