Customer Support Team Manager
Remote Technology Sweden AB Stockholm
Role Description:
As a Customer Support Team Manager, you will lead and oversee the customer support team to ensure exceptional service delivery and customer satisfaction. Your responsibilities will include developing and implementing support strategies, managing team performance, and providing training and guidance to team members.You will be the primary point of contact for escalated customer issues, ensuring timely resolution and maintaining high standards of service. Additionally, you will analyze support metrics to identify areas for improvement and implement best practices to enhance the customer experience.
Your role will also involve collaborating with other departments to align support efforts with company goals and objectives. Strong leadership, communication, and problem-solving skills are essential for success in this position.
Skills:
- React, NodeJS
- SQL, Python, PowerBI
- Heroku, Jira, Git, Figma Kibana, Hubspot, Grafana
- Project Management
- Methodical approach
- Detail-oriented
- Research driven
Infinity Human Resources Sweden ABStockholm
och serviceinriktat och handlar till stor del om att hantera alla typer av B2B kundorder i samarbete med Sales.
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to phone calls and emails.
• Contribute to enhancing the overall customer service experience.
• Support the continuous improvement of team processes and workflows.
• Facilitate the sharing of insights and experiences across the company to drive...