Plastic Surgery Clinic Receptionist

WHO WE ARE

Adoreal is a fast-growing vertical SaaS company that partners with cosmetic surgery clinics nationwide to expand and grow their practices.

By combining innovative business strategies with world-class clinical talent, Adoreal enables clinics and surgeons to thrive in today’s competitive elective medicine landscape.

WHO WE ARE LOOKING FOR

Our client partner’s clinic is seeking a Receptionist to join their team. As our Receptionist, you’ll be the first point of contact for our patients — both in person and over the phone. You’ll manage the patient journey with professionalism and warmth, ensuring seamless communication between our medical and administrative teams.

This is a hands-on role that blends service, organization, and operational excellence in a high-end medical environment.

Schedule: Full-time, Monday–Friday, 08:00–17:00

Your Key Responsibilities

• Welcome patients with warmth and professionalism, ensuring a calm and premium atmosphere.
• Guide and support patients throughout their visit, answering questions and offering assistance.
• Manage appointment scheduling, confirmations, and follow-ups.
• Proactively communicate with patients to ensure all pre-visit requirements (consent forms, health declarations) are completed.

• Handle phone calls, emails, and booking requests promptly and accurately.
• Maintain patient records and documentation in Boxly and other systems.
• Manage invoicing, payments, and follow-up on outstanding balances.
• Optimize daily patient flow between clinic floors and departments.
• Coordinate deliveries, laundry, supplies, and cleaning routines.

• Ensure the clinic always reflects our commitment to excellence — from reception areas to treatment rooms.
• Maintain cleanliness, restock consumables, order supplies, and arrange flowers.
• Support marketing initiatives by updating the website and assisting with social media content (Facebook, Instagram).

• Patient satisfaction and first impression ratings
• Telephone response and booking efficiency
• Conversion rates from lead → consultation → surgery
• Clinic visual standards and organization

• A service-minded professional who genuinely enjoys helping people.
• Excellent communicator in Swedish and English, both written and spoken.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Confident with administrative tools and digital systems.
• A proactive mindset – you see what needs to be done and make it happen.
• Previous experience in healthcare, hospitality, or customer service is highly valued.

Benefits

• A central role in a prestigious and growing medical clinic.
• The opportunity to directly impact patient satisfaction and clinic success.
• A professional environment that values teamwork, precision, and continuous improvement.
• Skill development in administration, service excellence, and digital marketing.
• Supportive leadership and a warm, ambitious team.