Salesforce Administrator – Digital Success Center Team

Join Our Growing Team

BE AWAKE FOR THE FIRST TIME IN YOUR LIFE

About the role:

This role involves a combination of technical expertise, user support, and system management.

Responsibilities:

• Quality Assurance (QA) and Solution Validation: Conduct regular QA tests to ensure the integrity and performance of Salesforce solutions. Validate new solutions and updates to meet business requirements.
• User Administration: Manage user accounts, permissions, and access controls within Salesforce. Provide support for user onboarding and training.
• System Onboarding: Assist in the onboarding of new users to the Salesforce platform and other integrated systems. Ensure users are equipped with the necessary tools and knowledge to perform their roles effectively.
• Case Management: Handle and resolve support cases related to Salesforce and other integrated systems. Provide timely and effective solutions to user issues.
• Support Case Handling: Manage support cases from initial review and investigation to escalation to the development team when necessary.
• JIRA System Administration:Administer and maintain the Jira system, including user management, workflow configuration, and issue tracking.
• Documentation: Create and maintain comprehensive documentation for system processes, user guides, and troubleshooting procedures.
• System Knowledge: Maintain a strong understanding of Salesforce, Jira, PandaDoc, and Adyen systems. Stay updated with the latest features and best practices.

Skills and requirements:

• Proven experience as a Salesforce Administrator.
• Fluency in English, both written and spoken.
• Authorized to work in Europe without the need for employer sponsorship.
• Extensive experience working in Mac environment and on Mac devices
• Minimum 1 Years of experience in similar position
• Strong knowledge of Jira, PandaDoc, and Adyen systems.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Strong communication and interpersonal skills.
• Salesforce Administrator certification.
• Experience with system integration and data migration.
• Familiarity with other CRM and support tools.
• Hybrid - minimum 3 days on-site

About us:

The difference lies in the details and our quest to provide the most restful sleep for people who want to lead a higher quality of life. We are proud to be a world-class international brand, operating in more than 40 countries with over 300 partners in Europe, Asia, America and Africa – and still growing.

Compensation & Benefits:

We offer a comprehensive and competitive salary and benefits program.