Head of Operations
Northmill Bank is a pioneering financial institution at the intersection of technology and finance, committed to revolutionizing the way people manage and protect their financial well-being. We are creating a different kind of banking experience, digital yet personal.
Northmill Bank was founded in 2006 and have grown to over 200 employees in 3 countries, 2.500 merchants and 600.000 end users. We use the latest technology to develop safe, smart, and user-friendly products for our customers. They are the sole reason why we do what we do.We are a 100% cloud-based product company where technology is the driver to create smarter banking products.
Grab this opportunity to be a part of us and our journey!
About the role
As our Head of Operations, you will report to the Chief Product Technology & Operations Officer and play a key role in driving operational excellence across the business. You’ll lead the continuous improvement of processes and routines across key departments such as: Customer Center, AML & Fraud Prevention, Client Onboarding (B2B & B2C) and Instore Payments (Point-of-Sale)
You’ll be responsible for developing scalable processes, aligning cross-functional teams, and ensuring operational efficiency as we grow. This is a critical role that blends strategy with execution, and people leadership with data-driven decision-making.
What You'll Do- Analyze and improve processes across customer-facing and back-office functions.
- Ensure compliance, quality, and risk mitigation across AML, fraud, and onboarding.
- Work closely with Product, Tech, and Compliance to align operations with business needs.
- Drive automation, digitalization, and continuous improvement initiatives.
- Lead, coach, and develop teams across operational departments.
- Define and track KPIs to monitor performance and identify opportunities.
- Act as a key partner to the CPTO and leadership team in shaping the operational strategy.
- Proven experience in a senior operations leadership role, ideally in fintech, banking, management consulting or another regulated industry.
- Strong understanding of operational processes within customer service, onboarding, AML/fraud, or payments.
- Data-driven mindset with a passion for efficiency and structure.
- Experienced in scaling teams and building cross-functional alignment.
- Natural leader and communicator who thrives in a fast-paced environment.
- Fluent in English; Swedish is a plus.
Fun Facts:
- Work-life balance - hit the gym two minutes away or go for a jog in the city.
- Event - highly appreciated “Northchill”.
- Health - 5000 kr health care allowance
- Breakfast and fruits every day, as well as "holy fika” each Friday.
- Regular after work and celebrated successes at the office.
- Stockholm's most beautiful office space that the city has to offer, right in the city center with incredible views and our very own roof top terrace.
Apply today and be a part of Northmill!