Technical Customer Project Manager (TCPM)
Join Us as a Technical Customer Project Manager (TCPM)
We’re looking for a technically driven, customer-focused project leader who thrives at the intersection of engineering, service delivery, and client success. As a Technical Customer Project Manager (TCPM), you will play a key role in delivering our business-critical monitoring and OSS solutions, ensuring they are implemented, optimized, and ready for operation in our customers’ environments.
This role blends hands-on technical work, project management, and customer communication — perfect for someone who enjoys variety, ownership, and impact.
What You Will Do
Technical Delivery & Support- Resolve incidents and service requests according to SLAs.
- Perform root-cause analysis and problem investigations.
- Execute software upgrades and system health reviews.
- Configure Polystar monitoring and OSS products, including integrations with 3rd-party tools.
- Provide regular volume measurements and support upsell insights.
- Maintain accurate customer and installation documentation.
- Apply and contribute to established best practices.
- Act as the technical spokesperson for assigned customer projects.
- Lead or contribute to project kick-offs and handover meetings.
- Ensure clear, proactive communication with customers and internal teams.
- Provide status reporting and escalate issues when needed.
- Forecast resource needs to the Implementation/System Configuration Manager.
- Prioritize incidents based on technical criticality and customer impact.
- Plan and execute software upgrades.
- Manage project plans, milestones, and follow-ups — including cross-departmental activities.
- Coordinate acceptance testing and ensure proper change management.
- Review sales handover documentation to clarify scope and commitments.
- Produce and maintain project plans with timelines, resources, risks, and cost considerations.
- Work closely with cross-functional teams to resolve issues and ensure customer satisfaction.
- Collaborate with TAMs on technical requirements and dimensioning.
- Support cross-border activities and knowledge sharing.
- Help the Regional Team Director with workload balancing, resource planning, and team development.
- Act as a role model and contribute to team cohesion.
- Help refine processes, methods, and tools.
- Provide feedback to product owners and development teams on in-service performance.
- Drive improvement initiatives based on customer and product insights.
What You Bring
You have strong working knowledge and experience in:
- Customer Project Management (CPM)
- Service Assurance Engineering (SAE/CSE)
You’re comfortable running projects independently (“one-man-show” mode) while balancing technical and project responsibilities.
How You’ll Spend Your Time
Work Type Share
Configuration & Support 40%
Internal Work 20%
Project Management 40%
Your Growth Path
This role is part of our Services organization, and high performers can progress toward leadership roles — the next step on the path is Regional Account Manager.
Why You’ll Love Working With Us
You’ll join a collaborative, international team where your technical expertise and customer-centric mindset directly shape our success. You’ll have autonomy, influence, and the opportunity to make a real impact on both customer operations and internal improvements.