Area Parts Supervisor - Stockholm

Our Parts team plays a critical role in the service operations, offering fundamental support to both Technicians and customers. Together they constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

• line leaders of our parts operation.

They act as brand ambassadors, delivering exceptional experiences to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

• Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings.
• Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies.

• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases.

• Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant
• Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
• Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption.

• Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
• Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
• Knowledge or proven experience in Supply Chain or Logistics.
• Proven ability to lead by example, motivate the team, engage and facilitate others to achieve and succeed.
• Be innovative with processes and efficiencies.

• Ability to adopt and adapt quickly to new technology and systems.
• Exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with.
• Possess the ability to build trust with your team, your Manager, customers and stakeholders.
• Able to communicate effectively in the English language, Swedish is a plus.
• Must have and continue to maintain a valid driving license and safe driving record.
• Ability to travel approximately 60% within the supervisory/region accountable.