Digital Solution Manager
The manager will lead cross-functional collaboration to align digital initiatives with business priorities and customer needs, ensuring a robust roadmap for 2026 and beyond.
Accountable for:
- Solution Roadmapping: Develop and maintain the Digital Solutions Roadmap for 2026 and beyond, aligning with business goals and regional priorities.
- Offering Model Definition: Define and refine new digital offering models that meet evolving customer and market demands.
- Commercial Strategy: Develop commercial models and articulate clear value propositions to support monetization and customer engagement.
- Field Testing & Trials: Lead field testing and customer trial projects to validate solutions and gather actionable feedback.
- Business Analytics: Leverage analytics to inform decision-making, track performance, and identify opportunities for optimization.
- Go-to-Market Strategy: Craft and execute go-to-market strategies, including customer presentations and sales enablement tools.
- Stakeholder Alignment: Collaborate with Global Product Managers (GPMs) and regional teams to ensure alignment with 2025 priorities and strategic goals.
Objectives & Measurement
Key Responsibilities and Specific Accountabilities:
Operational- Lead the implementation of the Digital Solutions Roadmap, ensuring alignment with business goals and regional priorities.
- Define and launch a new digital offering model with measurable commercial impact
- Drive successful field testing and customer trials to validate digital solutions and accelerate time-to-market.
- Establish a governance model and transition digital initiatives into business-as-usual (BAU) operations
- Improve customer satisfaction and Net Promoter Score (NPS) for digital solutions and services.
- Collaborate with Global Product Managers (GPMs), Digital Leaders, and Transformation Program owners to ensure alignment and delivery of digital initiatives.
- Act as the primary liaison for regional stakeholders, ensuring their needs are reflected in digital solution development and adoption.
- Provide regular updates and insights to senior leadership on progress, risks, and opportunities within the digital portfolio.
- Foster a collaborative, cross-functional team environment that supports innovation and continuous improvement.
- Ensure all digital solutions comply with internal governance standards and external regulatory requirements.
- Support audit readiness and documentation for digital product lifecycle and data handling practices.
- Champion a safety-first mindset in all digital solution development and deployment activities.
- Ensure digital tools and platforms support and enhance safety compliance and environmental stewardship.
- Integrate risk assessment and mitigation strategies into digital project planning and execution.
- Promote sustainable digital practices that align with environmental targets and corporate responsibility goals.
- Bachelor's degree in Engineering, preferably Metallurgical or Chemical.
- 5+ years of experience at industrial process facilities.
- Strong background working with industrial process equipment, including design, troubleshooting, and optimization.
- Experience in Product or Technical Management, driving improvements to products and services
- In-depth knowledge of project management frameworks such as Agile, Lean, or Six Sigma.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Ability to effectively communicate and engage with stakeholders at all levels.
- Familiarity with industry trends and best practices in transformation and innovation.
Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies.
Product Stewardship - Guides activities that support and grow digital products, balancing internal and external stakeholder expectations, budget constraints, timelines, and practical implementation.
Customer Insights - Conducts formal and informal Voice of Customer (VoC) activities to gather market sentiment and feedback; synthesizes insights to inform product development and strategic direction; monitors evolving market needs and competitive landscape.
Problem Solving - Identifies and resolves challenges promptly and effectively. Gathers and analyzes information adeptly to develop alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.