Customer Service Representative

Today, 109,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

We are looking for a Customer Service Representative to join our team in Sweden

In this exciting and key position as Customer Service Representative (Medical Devices), you will provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints

In this role your primary objectives are:

• Receive & process orders for all customers (email/phone).
• Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
• Handle customer complaints and perform investigations, inform customers and if needed, issue required credit/debit notes.
• Return management
• Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
• Backorder management, work closely with the Sales Team on alternative solutions that can be offered to customers in case of out of stock.
• Master Data Maintenance (customer masterdata, prices, material masterdata…)
• Daily contact with courier services, produce relevant paperwork (i.e packing list, proforma invoices, credit notes…)
• Close cooperation and support with other internal departments such as Quality and Sales Teams (ie: in FSCA (Field Safety Corrective Action) implementation, new product launch etc.)
• Support Sales Team during consignment and warehouse count (organization, reconciliation and follow-up), generate weekly reports for the Sales Team on soon to expire products, etc.
• Responsible for all activities in the local warehouse (emergency stock handling) such as packing and dispatch of products from local warehouse etc.
• Any other tasks that can be ad hoc assigned to you by your Teamleader/Manager.

Your preferred background:

• Upper secondary diploma/High school degree
• Minimum 3 years of experience in Customer Service (order entry, claims and return management), experience in medical device sector is a plus.
• Fluent in Swedish and English, written and spoken.
• Expertise knowledge of SAP is a plus
• Knowledge of Microsoft Office
• Team player
• Customer and service oriented
• Good organization ability
• Good communication skills for internal and external contacts
• Positive reaction to working in a “deadline” environment, stress resistant
• Integrity
• Sensitive of initiative and adaptability to permanent evolving organizations
• Sensitive to the importance of the product

What can we offer you?

We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.