Customer Support Specialist
Incluso AB Nyköping
We are looking for a Customer Support Specialist for a company in Nyköping. Start is June 2nd, 1 year contract to begin with.
To be successful in the role, you should be an expert and individual contributor within the organization with indepth knowledge of own discipline and established knowledge of other disciplines. Impact tends to be global in nature. Leads development of new solutions for complex projects / challenges.Imparts knowledge to other professionals through coaching.
Role & Responsibilities:
- Provide internal customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
- Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Coordinates resolution with After- Sales Service and/or Spare Parts teams.
Requirement:
- Previous experience in customer support and order management.
- Knowledge of SAP and logistics flow.
- Strong skills in Microsoft 365 (Excel, Word, Teams).
- Excellent communication and problem-solving abilities.
- Fluency in both English and Swedish
This is a full-time consultant position through Incluso in Nyköping. Start is June 2nd, 1 year limited contract to begin with. This role is 75% on-site in Nyköping.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.
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